Druids Keep Pagan & Wicca Supply

1. Despatch Policy. Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are despatched within 28 working days.. If we are unable to despatch your order within 21 days due to shortages, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. If you require your order urgently please email prior to placing the order so we can check stock levels.

1a. Processing. All orders are processed on a first come first served basis. We believe all customers should be treated equally and will not prioritise one order over that of another. 

2. Prices and Tax. The price shown for the goods excludes postage and packing. The actual charges for postage and packing are shown in the Checkout and before you are asked to pay for the order. If you require your goods to be sent insured please choose the express option when ordering as with this option a tracking code will be sent to you by email so that you can track your item through the system. Choosing express delivery will not speed up processing time but it will speed up delivery time. If you chose not to have your item sent insured we cannot take responsibility with international orders for items lost or damaged in the post. The price you pay will include delivery.

2a Types of delivery. All national deliveries are sent by either Royal Mail 1st Class post (economy) or Special Delivery for orders below 2kg or Parcelforce 24 if over 2kg.

Overseas orders are dispatched by Royal Mail Airmail (economy) or Royal Mail International Signed For (express) & Airsure if available.  

2b. Customs & Excise. Customs advise people purchasing goods over the internet to be aware that when those goods arrive from overseas they will be subject to Customs controls.

In some cases this means:

• duty and GST may be payable;
• it may be a prohibited import and require a permit before it is allowed into the country; or
• it may be a prohibited import and not allowed into the country under any circumstance and will be seized by Customs for destruction

Delivery to non-European Union countries may result in import duties being required to be paid on receipt of the goods, or in the case of prohibited items, seizure of goods. You agree under our terms and conditions of sale to be liable for these duties and in the case of seizure to accept full legal responsibility and to acknowledge that a refund under either of these circumstances will not be made.

It is advisable to contact your Customs & Excise department prior to placing an order to ascertain the legal requirements for the importation of goods into your country.

2c. Payment. Please make cheques payable to ABBEY BOTANICALS. Unfortunately we are unable to accept cheques or Money Orders from outside the United Kingdom due to the excessive charges made by the bank. All cheques must be in English Sterling drawn on a United Kingdom Bank. Cheques take approx 7 to 10 days to clear with the banks so if you require you order more urgently we recommend that you pay by other means. Overseas customers please pay via the online shopping cart to the real time payment service (PayPal), credit/debit card (Worldpay), or by cash. We accept £ sterling GBP only when receiving cash as payment. If you are shopping from outside of the UK your credit card company will automatically convert the transaction to your own currency.

Payment by credit card. The system checks all card information, registered card holder address, postal code, CVC security number and verified email address to reduce card fraud. Please make sure you enter all details accurately when paying by credit/debit card or your payment will be refused.

If you intend to pay by other means it is advisable to print two copies of the order, one to send with payment and the other for your reference, as is required by English law. We cannot take legal responsibility if you chose not to print a copy of the order form for your reference.

All orders must be paid for in full before they will be sent to you. We do not send orders on approval and we do not give credit so please do not ask, as you will be refused without exception.

3. Cancellation and Returns. As a consumer you have a legal right under the terms of the Distance Selling Act 1998/2000 to a 7 day cooling off period whereby you may at any time cancel your order. If you decide during this period to cancel your order and it has already been shipped to you, you must return it to us immediately it is received in the same condition as it was sent at your own expense. If you decide to cancel prior to your order being sent you agree to allow up to 14 working days from the date the cancellation is made for your payment to be reimbursed to allow for administrative procedures before a chargeback is initiated. If you decide to cancel your order after initiating payment by credit/debit card you will be liable to a £5.00 administration charge to help cover costs incurred by the card processor(this charge will not be made if payment is initiated through PayPal).

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies (excluding shipping) or replacement goods. Goods must be returned in a resaleable condition. Products cannot be returned once they have been opened. Missing contents will be replaced at the discretion of the management. Please send an e-mail to us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received, checked and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.

3a. Business to Business. Transactions are exempt from the Distant Selling Act 2000 and cancellations will only be accepted if received in writing (letter or email) prior to dispatch at the discretion of the management. If you decide to cancel your order and it has already been shipped to you, you must return it to us immediately it is received in the same condition as it was sent at your own expense. If you decide to cancel prior to your order being sent you agree to allow up to 7 working days from the date the cancellation is made for your payment to be reimbursed to allow for administrative procedures. If you decide to cancel your order you will be liable to a £5.00 administration charge or 10% of the order value whichever is the greater. If cancelled after delivery has been attempted/completed you will also be charged the delivery costs. If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies (excluding shipping) or replacement goods. This is only applicable if we have been informed prior to the return. Goods must be returned in a resaleable condition. Products cannot be returned once they have been opened. Missing contents will be replaced at the discretion of the management. Please send an e-mail to us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received and processed the returned item. Returns will only be accepted if goods are faulty, in an unsatisfactory condition, or sent in error.

3b. In the case of ordering custom made items (including the preparation and production of certain incenses & magickal oils as directed on the page concerned) you forfeit this right and agree to be liable to the costs incurred for the aforesaid products.

4. Usage. The purchaser of an Incense, Magickal Oil, Pure Essential Oil, Herb, SpellBox/kit or other products supplied by Abbey Botanicals or associated companies undertakes to use the components in a responsible manner in the way they were intended. Abbey Botanicals will not be held responsible for any damages occurring from misuse of their products in either a physical or spiritual form. These products are to be used in the spirit of love are are not intended to harm either the spell-weaver or any other person. Spell Weavers should take all care with candles, incense and charcoal discs. Make sure candles and charcoal discs are placed on non flammable surfaces and away from drafts and flammable materials such as curtains and clothing. Oils & Herbs are meant for external use only and should not be taken internally, placed too near the eyes or used by anyone allergic to their contents and should be stored out of reach of children.

Pregnant women should check with their doctor before using Herbs, Pure Essential Oils, Massage products or other aromatics/botanicals. Children should be supervised at all times while using our products. Keep Herbs, Incense, Magickal Oils, Pure Essential Oils, Spell Kits and associated products out of reach of children.

5. Confidentiality. All confidential information, including payment details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act 1998.

6. Jurisdiction. The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

7. Privacy. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will not knowingly or willingly disclose it to a third party without your explicit consent.

We collect information about you for 2 reasons: firstly, to process your order or enquiry, and second to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address 

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please bear in mind the shopping cart will not work correctly if you refuse to accept cookies and advise if you are worried to delete the cookie upon exiting the website.

If you have any questions/comments about privacy, you should email us at sales@druidskeep.co.uk

8. Security. All transactions are protected by 128-bit SSL encryption. If you have any queries about security please contact David Clarke at david@druidskeep.co.uk

9. Complaint Handling Procedure. Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within three working days (excluding weekends and public holidays) and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

10. Consumer Rights.  Please aware you are entering into a legally binding contract. None of the above Terms and Conditions affects your statutory consumer rights.

11. Disclaimer. No magical, medicinal or mystical claims are promised or guaranteed in respect of goods shown in this electronic publication. All references are from ancient grimoires or other sources.

Unfortunately, under the Medicines Act 1968, it is illegal for us to make claims regarding herbs & associated products or give medical advice or dosages, please do not ask.

All information shown in this electronic publication is intended to be used for educational or informational purposes only. Any and all statements made about products offered on this website have not necessarily been evaluated and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. We advice everyone to seek proper medical guidance and diagnosis from a GP or qualified Doctor for all conditions.

12. Company information. Druidskeep, Abbey Botanicals Wholesale, druidskeep.co.uk, abbeybotanicals.com, herb-traders.com, herbtraders.biz & associated sub domains are the trading names of Abbey Botanicals.